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Howard Hill Archery
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Refund and Returns Policy

Last updated: November 12, 2026

We want you to be happy with your Howard Hill gear. Here is how returns and refunds work.

Stock items: 30-day returns

You can return unused stock items within 30 days of delivery for a refund of the item price. Items must be in new, unused condition, with any original packaging and tags. Arrows must be unshot, strings unused, and apparel unworn and unwashed.

Final sale items

These items cannot be returned unless they arrive damaged or defective:

  • Custom longbows and any bow built to your specifications.
  • Made-to-order items, including custom arrows and leather goods sized or built for you.
  • Personalized or inscribed items.

How to start a return

  1. Email [email protected] within 30 days of delivery with your request number and the items you want to return.
  2. We will reply with return instructions and the address to ship to. Please do not send items back before we reply.
  3. Pack the items securely. We recommend a trackable, insured shipping service.

Return shipping

You pay the cost of return shipping, and original shipping charges are not refunded, unless the return is because of our error or a damaged or defective item.

Refunds

Once we receive and inspect the return, we will email you. Approved refunds go back to your original payment method within 10 business days. Items returned used, damaged by misuse, or outside the 30-day window may be refused or refunded in part.

Damaged or defective items

If something arrives damaged or has a defect in materials or workmanship, email us within 7 days of delivery with photos of the item and the packaging. We will repair, replace, or refund it, including shipping costs. This applies to custom and made-to-order items too.

Exchanges

Need a different size glove or armguard? Email us. If the item is unused and within 30 days, we will exchange it for the size you need, subject to availability.

Questions

Contact us at [email protected] or Howard Hill Archery, PO Box 681907, Franklin, TN 37064. See also our Terms of Service.